1. Product Inspection at Delivery:
    • Customers must inspect the product in front of the delivery person.
    • If the product is damaged, defective, or incorrect, it must be returned immediately to the delivery person.
  2. Damage Claims:
    • Any damage claim must be reported within 21 days from the date of delivery.
    • Claims made after this period will not be accepted.
  3. Eligibility for Returns:
    • The product must be unused and in its original packaging with all accessories, manuals, and warranty cards intact.
    • Products with physical damage caused after delivery will not be eligible for return or replacement.
  4. Non-Returnable Items:
    • Items like consumables, software, and items damaged due to misuse are not eligible for return.
    • Customized products or those without original packaging are also non-returnable.
  5. Warranty Claims:
    • Warranty claims should be directed to the service center specified by the product manufacturer.
    • The company will not cover repairs or replacement under warranty.
  6. Refunds and Replacements:
    • Refunds or replacements will be processed only after verifying the returned product’s condition.
    • Refunds will be issued via the original payment method within 7-10 working days.
  7. Shipping Costs:
    • For returns due to customer dissatisfaction (not product issues), the customer will bear the return shipping cost.
    • For defective or incorrect products, the company will bear the return shipping cost.
  8. Special Conditions for Electronics:
    • Products with software or firmware issues can only be resolved through the service center.
    • Products that cannot be powered on or have hardware malfunctions must be reported within 48 hours for an immediate return or replacement.